1 Eligibility for a Refund
Ask for a refund within 7 days (168 hours) of paying and you get the full amount back. No forms, no reason needed. A week is enough time to open the board, read through real listings, send off a few applications and decide whether the membership earns its keep.
Please note: once that 7 day window closes, the membership is not refundable, fully or partly. We put the window right up front so nothing catches you out later.
2 Asking for a Refund
A couple of details in your message help us find your account on the first try, so the whole thing moves faster:
- Write in from the email address you signed up with.
- Include the phone number on your account somewhere in the message, so we can match it.
- Send it to hello@highlyremote.com
One more step: we will write back asking you to confirm the request. Reply to that email within 48 hours and we will push the refund through. If we hear nothing, the request just sits there, so it is worth checking your spam folder too.
3 Processing and Timelines
Once your request is approved, we start the refund on our side straight away. After that it moves into the banking system, and that part runs on its own clock.
Where the wait comes from:
Payments run through Razorpay, our payment partner. The moment we hit refund on our dashboard, how quickly the money lands is down to your bank and the gateway, not to us.
- Timeline: refunds usually show up in the original account within 5 to 7 working days.
- Delays: bank processing times are not something we can speed up once the money has left our side.
- Tracking: if nothing has arrived by then, tell us and we will share the refund reference ID (ARN or RRN). Your bank or the gateway's support team can trace the payment with that number.
Have another question?
Read the Frequently Asked QuestionsNeed a hand with your order?
Contact our support team